Terms and Conditions

Terms of Sale or Hire

All items sold through our website are subject to quotation provided by the PSL. All purchases and hires must be completed by contacting us directly at info@plinthstudioslondon.co.uk where we will provide a full quote. This quote will be valid for a maximum of 14 working days. The validity of the quote applies to the price and does not guarantee the availability of the products. Products will  be reserved for the Customer for a period of up to 48 hours. After this period has passed, we cannot guarantee availability. Upon receipt of acceptance of a quotation the Consumer will receive an invoice detailing the payment terms.

Hired Products remain property of Plinth Studios London at all times.

Payment Terms

Payments for Hired items are required within two working days or prior to delivery (if booking is made with a lead time of less than 2 working days before the hire begins).

Payments for Bespoke Products must be paid in full prior to the PSL commencing production. Missed or delayed payments can affect the production lead time specified in the quotation and postpone the delivery date of the Products.

Cancellation Policy

Upon receipt of the invoice the consumer will have 24 hours to withdraw or cancel an order. After this timeframe full payment will be required.

Delivery & Collection

Delivery of products must be arranged at the point of hire. The client must provide accurate delivery location and full address, as well as contact name onsite. The client must also specify if there are any access issues for the driver, restricted parking zones, and how many flights of stairs. If access is restricted and items are to be delivered to a first or second floor location or simillar then it is the responsibility of the client to make PSL aware of this. If the driver arrives at site and there are restrictions and access issues, then the Goods will be left at the most convenient ground floor location, subsequently the responsibility will then fall on the client to ensure the products are delivered to any further location. If the collection address is different to the delivery address then client must specify this at the point of hire as this may alter the overall transport cost for the order.

Damages & Loss

The client named on the invoice is fully responsible for the props and any damages that occur. It is the responsibility of the client to have a representative on site to accept, check and sign for the products on delivery and collection.

Any damage or loss will be charged at the full retail value of the item. A damages/loss invoice will be raised following the Hire period and will be issued directly to the client for immediate payment.

Clients should insure against all risks including, but not limited to, the full replacement value of the Goods on hire.